You Can’t Automate Your Way Out of a People Problem
Automation is often seen as the silver bullet, something that will finally eliminate inefficiencies, reduce human error, and drive profitability. And to a degree, that’s true.
author
With a rich history spanning 16 years in leadership, I have had the privilege of leading teams ranging from teams of 4 to robust teams of 125 individuals. I have spent the past decade in the role of a Service Delivery Manager, cementing my reputation as a seasoned IT professional with a comprehensive skill set. I bring extensive leadership experience and a proven track record in IT service management built on the sturdy foundations of ITIL 4.
As a seasoned and results-driven IT professional, my forte lies in extensive leadership, coupled with a stellar track record in IT service management. My expertise spans IT operations, service desk management, IT documentation, process creation and implementation, project management, technical support, IT sales, and a comprehensive understanding of MSP software and their configurations. Armed with a unique blend of business acumen, leadership acumen, and technical proficiency, I am poised to make impactful contributions to any MSP.
If I was a Star Wars character, I’d be Obi Wan Kenobi. Why? Because, much like the wise Jedi, I’ve got a strong moral compass, and I tackle problems with thoughtfulness and precision. I bring the force of skills, and just like Obi, I lead my teams with kindness, understanding, patience, and respect.
Brendan Bastine's articles:
Stop Waiting to Invoice: Why Weekly Billing Wins
Invoicing is one of those necessary parts of running an MSP that seems simple—until it isn’t. Whether you bill time and materials, recurring services, or both, one thing’s for sure: you won’t make 100% of your clients happy 100% of the time with your billing practices. If you’re waiting until the end of the month to invoice everyone, you’re likely creating more headaches than you’re solving.
Preparing for Windows 10 End of Life: A Strategic Guide for MSPs
Windows 10 will officially reach its end of support on October 14, 2025. While this may seem distant, the reality is that planning and execution must start now to ensure smooth transitions for clients. With tariffs being implemented, this is a time of economic uncertainty which will likely have a large impact on many small and medium size businesses.